Shipping Policy - k2spice.us.com

At K2spice.us.com, we aim to ensure that your order arrives safely and promptly. This Shipping Policy outlines how we process, handle, and deliver shipments made through our website.

1. Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
You will receive an email confirmation once your order has been processed and shipped.
During high-volume periods, processing may take slightly longer. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on package weight, destination, and chosen shipping method.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
- International Shipping: 7–21 business days (varies by country and customs processing)

Note: Delivery times are estimates and not guaranteed. External carrier delays (weather, customs, etc.) may affect delivery timeframes.

3. Shipping Carriers

We primarily use reputable carriers such as USPS, UPS, and FedEx.
You will receive tracking information via email once your order has shipped.

4. Shipping Restrictions

We currently ship to all 50 U.S. states, U.S. territories, and select international destinations.
We do not ship any controlled substances, synthetic cannabinoids, or other federally restricted materials.
Certain products (e.g., research materials, herbal items, or liquids) may be subject to additional regional or international shipping restrictions or documentation requirements.

5. Address Accuracy

Please ensure your shipping address is complete and accurate before checkout.
K2spray.us.com is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you realize there is an error after placing an order, contact [support@K2spice.us.com] immediately. We will make every effort to update the address before shipment if possible.

6. Lost, Damaged, or Delayed Shipments

If your package is lost or significantly delayed, contact us within 10 business days of the estimated delivery date.
We will assist in filing a claim with the carrier and, where applicable, issue a replacement or refund.
For damaged items, please email photos and your order number to [support@K2spice.us.com] within 48 hours of delivery.

7. International Shipping

Customers outside the United States are responsible for any applicable customs duties, import taxes, or brokerage fees.
Customs processing may delay international deliveries.
Certain items may not be shipped internationally due to import restrictions or local laws.

8. Order Tracking

Once your order ships, you will receive an email containing a tracking number.
You can use this number to monitor your shipment’s progress directly through the carrier’s website.